Veterinary health care team members -- The receptionist team -- Team management -- Veterinary ethics and legal issues -- Human resources -- Stress and burnout -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communications -- Interacting with a grieving client -- Appointment management systems -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance -- Preparing and maintaining a budget -- Occupational hazards and safety issues -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.