Introduction. The future of human resources / Michael R. Losey, Sue Meisinger, and Dave Ulrich -- SECTION 1. UNDERSTANDING AND MANAGING PEOPLE -- ch. 1. Will there really be a labor shortage? / Peter Cappelli -- ch. 2. The motivator's dilemma / James G. Clawson and Douglas S. Newburg -- ch. 3. Anticipating change : will there be a labor shortage? / Michael R. Losey -- ch. 4. Get, keep, grow / Coleman Peterson -- ch. 5. The new employment relationship versus the mutual investment approach : implications for human resource management / Anne S. Tsui and Joshua B. Wu -- SECTION 2. INVEST IN THE NEXT GENERATION OF HUMAN RESOURCE PROFESSIONALISM -- ch. 6. The future human resource professional's career model / Kathleen Barclay and Thomas Thivierge -- ch. 7. Human resource education : a career-long commitment / Debra J. Cohen -- ch. 8. Life after outsourcing : lessons learned and the role of human resources as a strategic business partner / Mirian M. Graddick-Weir -- ch. 9. The four Cs of the HR profession : being competent, curious, courageous, and caring about people / Susan R. Meisinger -- ch. 10. Differentiation through people : how can HR move beyond business partner? / Geoff Armstrong -- SECTION 3. LEARN TO MASTER AND PLAY NEW ROLES -- ch. 11. The chief integrative leader : moving to the next economy's HR leader / Bruce J. Avolio -- ch. 12. From business partner to driving business success : the next step in the evolution of HR management / Wayne F. Cascio -- ch. 13. Workforce diversity : a global HR topic that has arrived / J.T. (Ted) Childs Jr. -- ch. 14. "Not just any seat at the table" / Steve Darien -- ch. 15. What distinguishes the outstanding HR executives from the others / Bruce Ellig -- ch. 16. Evolution and revolution in the twenty-first century : revolutionary new rules for organizations and managing human resources / Russ Roberts and Paul Hirsch -- ch. 17. From human resources management to organizational effectiveness / Edward E. Lawler III --

SECTION 4. DISCERN, CREATE, AND ADAPT CULTURE TO BUSINESS CONDITIONS -- ch. 18. HR as a strategic partner : culture change as a case study / Ursula F. Fairbairn -- ch. 19. Changing mental models : HR's most important task / Jeffrey Pfeffer -- ch. 20. Building a market-focused culture / Hayagreeva Rao and Robert D. Dewar -- ch. 21. Branding from the inside out : HR's role as brand builder / Libby Sartain -- ch. 22. The winning team : a strategic imperative / Lea Soupata -- SECTION 5. RETHINK ORGANIZATIONS AS CAPABILITIES, NOT STRUCTURES -- ch. 23. Workforce strategy : a missing link in HR's future success / Richard W. Beatty and Craig Eric Schneier -- ch. 24. Connecting strategy and HR : establishing a new logic of partnership / Gordon Hewitt -- ch. 25. What really works? : HR's role in building the 4+2 organization / William Joyce, Nitin Nohria, and Bruce Roberson -- ch. 26. Human resources' new ROI : return on intangibles / Dave Ulrich and Norm Smallwood -- ch. 27. In pursuit of marketplace agility : applying precepts of self-organizing systems to optimize human resource scalability / Lee Dyer and Jeff Erickson -- ch. 28. Creating the capability for collaborative entrepreneurship : HR's role in the development of a new organizational form / Raymond E. Miles, Grant Miles, and Charles C. Snow -- ch. 29. Partner or guardian? : HR's challenge in balancing value and values / Patrick M. Wright and Scott A. Snell -- SECTION 6. SEE HR AS A DECISION SCIENCE AND BRING DISCIPLINE TO IT -- ch. 30. Science explodes human capital mythology / Jac Fitz-enz -- ch. 31. Human resource accounting, human capital management, and the bottom line / Eric G. Flamholtz -- ch. 32. Improving human resources' analytical literacy : lessons from Moneyball / Mark A. Huselid and Brian E. Becker -- ch. 33. The dual theory of human resource management and business performance : lessons from HR executives / David Lewin -- ch. 34. Talentship, talent segmentation, and sustainability : a new HR decision science paradigm for a new strategy definition / John W. Boudreau and Peter M. Ramstad --

SECTION 7. CREATE MUTUALLY COLLABORATIVE VENTURES -- ch. 35. Teamwork : the new emphasis on two-sided accountability / Samuel A. Culbert and Jean-François Coget -- ch. 36. Managing cooperatively within organizations / Lynda Gratton -- ch. 37. Power, the last corporate taboo / Patricia Seemannn -- SECTION 8. RESPONDING TO SOCIAL EXPECTATIONS AND PUBLIC POLICY AND THE RENEWED IMPORTANCE OF ETHICS -- ch. 38 A challenge to HR : building the company's external dimension / Richard A. Beaumont -- ch. 39. Leading change : an imperative of leadership / Frances Hesselbein -- ch. 40. When ethics calls the HR helpline / Patricia J. Harned -- SECTION 9. LIVE GLOBALLY, ACT LOCALLY -- ch. 41. Global and local balance in human resources leadership / John Hofmeister -- ch. 42. Global HR as competitive advantage : are we ready? / Vladimir Pucik -- ch. 43. A new paradigm for HR : dilemmas in employing and managing the resourceful human / Fons Trompenaars and Peter Woollimas -- ch. 44. Counterintuitive findings in international HRM research and practice : when is a best practice not best for practice? / Mary Ann Von Glinow, Ellen A. Drost, and Mary B. Teagarden -- ch. 45. Becoming business partners in Chinese firms : challenges and opportunities / Arthur Yeung -- Conclusion. Reality, impact, and professionalism / Michael R. Losey, Sue Meisinger, and Dave Ulrich.