Introduction and conceptual framework -- Diversity legislation goes global -- Discrimination, equality and fairness in employment -- Global demographic trends -- Socio-economic transitions : the new realities of the global workforce -- Defining diversity in a global context -- Vive la difference? theoretical perspectives on diversity and exclusion in the workplace -- Culture and communication in the global workplace -- Interpersonal relationships in a global work context -- Diversity management : paradigms, rational and key elements -- Managing the globalized workforce diversity : an overview of the inclusive workplace model -- The inclusive workplace : level I -- The inclusive workplace : level II -- The inclusive workplace : level III -- The inclusive workplace : level IV -- Putting the pieces together : toward a worldwide inclusive workplace.