Introduction to organizational behavior: Shifting paradigms, from Newton to chaos / T.J. Tetenbaum; Trust, an asset in any field / R.C. Mayer; Organizational cynicism / J.W. Dean, Jr., P. Brandes, and R. Dharwadkar -- Individual behavior: Why diversity matters / L. Gardenswartz and A. Rowe; Measuring the effectiveness of recognition programs / B. Nelson and P. Dailey; Managing oneself / P.F. Drucker -- Social and group process: Managing staff relationships / J.P. Masciarelli; What makes a leader / D. Goleman; Keeping team conflict alive / S. Caudron -- Organizational systems: Shape of the new corporation / J. Main; Future that has already happened / P. Drucker; Feminization of the workforce / S.A. Hewlett; New keys to employee performance and productivity / J. Luthy; Cultural change is the work, life solution / A. Vincola -- Organizational change and development: Toward a learning organization, the strategic building blocks / S.C. Goh; Building teams across borders / C.M. Solomon; Cutting-edge stressbusters / G. Dutton; Desparately seeking synergy / M. Goold and A. Campbell.